Bellhop offers customers a modern alternative to traditional moving companies by using a tech-enabled logistics-management platform to pair them with the most qualified drivers and movers in more than 39 cities across the country. The result is friendly, low-stress moving services that make getting to the next step in life much, much easier. From our simple booking process and pricing structure to our talented workers and attentive concierge team, everything about the company has been designed to create the most enjoyable experience possible.

About the role

We’re looking for an Inside Sales Associate to join our team and help drive Bellhop’s growth. In this role, you will work directly with potential customers—connecting via phone or video calls to deliver the best moving solutions tailored to their needs. Reporting to the Sales Manager, you'll engage with pre-qualified leads, helping to convert them into satisfied customers by effectively communicating the value of Bellhop's services and guiding them through our service offerings. You’ll be the voice of Bellhop, making lasting impressions and ensuring an effortless transition for our clients.

Your primary mission is to guide potential customers from qualified opportunities through confirmed bookings, nurturing relationships across multiple touchpoints while offering expert guidance and support throughout the sales process.

Key Responsibilities

Be the Bellhop Expert: Your enthusiasm and expertise will set the tone for the customer’s experience, making their first impression of Bellhop warm, friendly, and trust-inspiring.
Consultative Sales Approach: Conduct consultative sales calls to understand each customer's unique needs, offering customized moving solutions that highlight the value and flexibility of our services.
Timely Outreach & Engagement: Maintain rapid response times, ensuring customers feel heard, understood, and supported throughout their journey with Bellhop.
Master the Sales Process: Utilize our proven call, email, and SMS cadences to maximize conversions from leads to confirmed bookings, following up diligently to close deals.
Core & Upsell Services: Sell Bellhop’s primary moving services while identifying opportunities to upsell additional services that enhance the customer’s experience.
Seamless Customer Journey: From initial contact to job completion, you’ll guide customers through every step of the process—managing expectations, answering questions, and troubleshooting any concerns along the way.
Industry Expertise: Develop a deep understanding of the moving industry, including market trends and competitors, ensuring that customers choose Bellhop with confidence and satisfaction.

Ideal Candidate Requirements

Experience: 1+ years of experience in direct sales, particularly in roles with a strong customer service focus.
Multi-tasking & Detail-Oriented: Excellent organizational skills with the ability to manage multiple leads and customer inquiries at once without compromising quality.
Phone Skills: Comfortable spending a majority of your day on the phone, engaging with customers and providing them with tailored solutions.
Problem-Solving: Quick-thinking and adept at resolving issues over the phone, ensuring smooth communication and customer satisfaction.
Tech-Savvy: Familiarity with CRM tools, Slack, Google Workspace, and modern sales stacks to streamline workflows and drive results.
Flexibility: Ability to work flexible hours, including weekends, to accommodate our customers' needs.

Compensation:

This role is a full-time (40 hours a week), hourly, non-exempt role. The compensation package for this role is a combination of an hourly rate and commission. The hourly rate may range from $12 -$15/hr based on experience. The total annual “On Target Earnings” for this role is $65k (hourly rate + commission).

OUR VALUES:

While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to build long-term relationships, foster advancement, and guide the decisions we make. We want each individual at our company to grow as we grow. And so we invest in their professional development and support them as they learn new skills and take on bigger challenges.

To bring out the best in our people, each day we encourage and celebrate:

Innovator’s Mind. Drive to identify opportunities and create solutions to better serve our customers.

Owner’s Grit. The commitment to get things done the right way even if it’s the hard way. We never settle for anything less.

Servant’s Heart. The devotion to care for others by putting them first and treating them as we’d like to be treated.

Playful Spirit. The willingness to approach life with optimism, energy, and lightheartedness.

Winning Drive. We relentlessly raise the bar in our efforts. We learn quickly from our mistakes.

WHY WORK AT BELLHOP?

Because every day you will be able to see the positive impact you have on people’s lives. Moving is considered one of the most stressful experiences people go through, and we have found a way to make it easier and more comfortable.

Because you will collaborate with exceptionally talented people. Our tech-enabled approach means you will work with teams of top-shelf engineers, product managers, operations strategists, customer-care specialists, and growth experts. You will also be joining us at a time when you’ll have a huge opportunity to chart the course for our continued growth.

Because our culture sets us apart. We have ambitious goals and make sure everyone feels encouraged to own their portion of the business, experiment with new ideas, and take the proper actions to achieve success.

Because we take good care of each other. We provide competitive compensation packages that include a significant equity incentive as well as health coverage and accommodations to achieve a sustainable work-life balance.

Apply now

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