Cloud Support Engineer


BOS Framework

Customer Service
Hyderabad, Telangana, India
Posted on Thursday, December 21, 2023

About BOS

BOS Framework is a Cloud infrastructure and DevOps automation platform that enables tech teams to provision, configure and orchestrate their application and data environments in AWS/Azure with built-in observability, resilience, and compliance, without having to learn IaC or DevOps on the job.

Creating Massive Impact

With BOS, tech-enabled businesses greatly reduce technical debt, assure on-going 99.99% uptime, gain release cycle efficiencies, and save 30 to 80% of the cost and time that goes into building, migrating, and maintaining Cloud environments with fewer tools and resources.

Role & Requirements

  • Excellent Communication Skills to probe with customers to solve their problems.
  • Handling Customer Projects and delivery.
  • Good Experience on Application Support / Cloud Support.
  • Good Knowledge on SLA.
  • Basic Knowledge of User Acceptance testing.
  • Basic Knowledge of Cloud technologies (Azure, AWS, GCP).
  • Knowledge of Deployment of Applications.
  • Willing to work in shifts if needed.
  • Any cloud certification will be a plus.

Desired Candidate Profile

  • 3+ years of software development experience or as a Support/Application Engineer in a high tech industry.
  • Proficiency in .Net Core / PHP / React.JS programming.
  • Strong organizational, analytical, and problem solving skills.
  • Solid foundation in software with strong systems knowledge.
  • Good communication skills and desire to help customers.
  • RESTful APIs experience a plus.
  • BS/MS in Engineering or Computer Science.


  • Health insurance for the employee and the dependents.
  • Paid time off
  • Market competitive total compensation package
  • Paid Maternity & Parental leave
  • Your voice is heard; no matter your level, we're a team, all going in the same direction

Culture & Values

  • Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
  • Customer Focus: Our customers’ success is our success
  • Lead Change: Everyone at BOS has the capacity to make an impact on the customers
  • Result Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
  • One Team: We can’t win without each other