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Client Success Manager

Built Technologies

Built Technologies

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Customer Service
Nashville, TN, USA · Remote
Posted on Thursday, March 28, 2024

COMPANY OVERVIEW

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

Built’s platform for the construction finance industry modernizes the movement of money between all stakeholders within the construction and real estate process to manage risk and maximize productivity. Built provides software, payments, B2B marketplace, and data solutions to more than 190 of the top financial institutions and hundreds of contractors throughout North America.

In addition to our recent $125M Series D funding and $1.5B valuation, we’re proud to have been named one of Forbes’ Best Startup Employers in America and one of The Tennessean’s 2022 Top Workplaces. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory—and we want you to be part of it.

LINKS

We're seeking a Client Success Manager (CSM) to oversee a portfolio of accounts in a scaled CS model. In this role, you'll take charge of the post-implementations relationship for our SMB and Mid-Market accounts, fostering adoption and driving growth independently. Your focus will be on supporting clients as they grow their business with Built, providing training and best practice to drive deeper usage of the platform.

In this role, your responsibilities will include:

  • Embracing Built's mission and gaining a deep understanding of our industry, products, services, and technical systems.
  • Learning the operating models and pain points across various types of construction lending to help our clients leverage the platform and to identify upsell opportunities
  • Utilizing data analytics to identify and predict client behavior, risks, and opportunities to enhance Built's solutions.
  • Independently conducting discovery to provide tailored training and best practice recommendations.
  • Committing to utilizing tools and maintaining CRM hygiene for efficient management.
  • Listening for pain points that can be addressed through additional training or underutilized product features.
  • Assisting clients with business process improvement and change management initiatives.
  • Developing cross-functional relationships within Built (e.g., sales, support, product, engineering) to enhance knowledge and advocate for client needs.
  • Contributing to the enhancement of our client strategy and playbook to ensure efficient scaling.

Qualifications:

  • Bachelor’s degree
  • 2+ years of work experience in a client-facing role
  • Demonstrated ability to thrive in a high-ambiguity environment
  • Previous experience in construction, construction lending, financial services preferred
  • Previous experience in a start-up environment preferred
  • Comfortable working in a fast-paced environment as a hands-on contributor

Built’s salary range for this position is $58,500-$72,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Perks:

  • The rare opportunity to radically disrupt an industry
  • Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
  • Robust compensation package including base salary and equity
  • Flexible working hours, paid family leave, ERGs & Mentorship opportunities
  • Learning grant program to support ongoing professional development

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

Greenhouse Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

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