Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors.

Recently, we secured $213M in new venture funding from both new and existing investors, propelling us to a $1.5B valuation. This achievement solidifies our position as Nashville’s newest unicorn. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory—and we want you to be part of it.

LINKS

About the Role: We are seeking a dynamic and versatile individual to lead our post-sale team within our Owner/Contractor Professional Services department. This is a player/coach role that is ideal for someone who excels in problem-solving, establishing and refining processes, at leading with a customer-first mindset. The ideal candidate will be comfortable working with data, have a knack for optimizing business processes, and possess excellent leadership skills.

Key Responsibilities:

Client-facing

Managing a Portfolio of Implementations: Oversee the successful execution of a portfolio of implementation projects, ensuring timely delivery, client satisfaction, and alignment with project goals. Provide guidance and support to the team managing their own portfolios.
Post-Implementation Client Management: Manage relationships with strategic / Enterprise clients post-implementation, ensuring continued satisfaction, engagement, and value realization from the SaaS platform. Support team members in their efforts to maintain and grow client relationships after implementation.
Training and Support: Partner with clients to determine training needs and develop necessary materials to ensure optimal client engagement and satisfaction with the platform.

Internal

Team leader: Lead team of Owner/Contractor Sr. Implementation Managers; providing strategic direction, coaching, and problem solving for the team
Playbooks: Develop robust playbooks for how Built will implement, train, and provide ongoing customer success for our clients
Business rhythms: Run weekly project review meetings to ensure high performing organization. Represent the Owner/Contractor Professional Services department at key internal meetings (e.g,. Monthly Business Review)
Cross-Functional Collaboration: Actively support cross-functional teams in identifying problems, enacting strategic improvements, and aligning with company goals. Foster a collaborative environment where team members feel empowered to contribute to these initiatives.

Qualifications:

Generalist Approach: 8+ years of experience preferably in SaaS or construction industry. Requires broad understanding of various business functions and the ability to adapt to different roles and responsibilities as needed.
Problem-Solving: Excellent problem-solving skills with a proactive mindset. Ability to anticipate potential pitfalls, develop solutions, and optimize business processes to enhance efficiency and productivity.
Building Structure: Proven experience in establishing, refining, and optimizing business processes. Ability to develop playbooks and standard operating procedures to ensure consistency and high performance.
Leadership Skills: Demonstrated ability to lead and mentor a team, providing strategic direction, coaching, and problem-solving support. Experience in a player/coach role is highly desirable.
Customer Experience: Strong commitment to putting the customer first, ensuring their satisfaction and engagement with the platform throughout the implementation and post-implementation phases. Excellent communication and interpersonal skills for effective client and team interactions.

Built’s salary range for this position is $150,000-$190,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Perks:

The rare opportunity to radically disrupt an industry
Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
Robust compensation package including base salary and equity
Flexible working hours, paid family leave, ERGs & Mentorship opportunities
Learning grant program to support ongoing professional development

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

Greenhouse Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

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