Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors.

Recently, we secured $213M in new venture funding from both new and existing investors, propelling us to a $1.5B valuation. This achievement solidifies our position as Nashville’s newest unicorn. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory—and we want you to be part of it.

LINKS

Client Support Representative

Built’s Client Support team serves as the first point of contact for customers whenever they have questions or issues while using the Built platform. As a Client Support Representative, you will collaborate with Built’s customers as well as teammates in Support, Product and Engineering, solving real-world challenges. In addition to directly supporting Built’s clients, you’ll play a key role in shaping the overall Built user experience and contributing to the ongoing development of our platform’s features and functionality.

In this Role, You Will:

Become an expert on Built’s suite of cutting-edge solutions, continually learning as we release new products and features.
Promptly address, analyze, and resolve basic client incidents and requests, engaging other Built resources as needed.
Provide exceptional client service and timely resolution or escalation of incidents and requests, taking ownership and keeping clients informed via consistent communication.
Serve as the voice of Built’s customers, fiercely assisting and advocating for them.
Utilize a ticketing system to accurately categorize and log incidents and requests, providing data used to obtain valuable customer and product insights.
Share insights and provide expertise to our partner teams to support product improvements that enhance the client experience.
Identify patterns and suggest internal process improvements to more effectively and efficiently support our customers.
Document solutions for self-help, FAQs, and other client and internal resources.
Operate with sensitivity to Built’s processes, policies, and procedures, maintaining confidentiality around all aspects of bank and client financial and construction progress.
Be available for scheduling between Monday - Friday, 7 AM - 7 PM CST as needed.

Who you are:

A great listener, who can understand our clients and advocate for their needs.
A dependable team player with a positive attitude and respect for your colleagues.
A resourceful problem solver who is energized by identifying, investigating, and resolving issues.
A learner, who is inspired to master all facets of the platform and new products to better support client needs.
A process-driven executor, able to both follow and improve on processes and procedures.

Qualifications:

[Required] 2-4 years of technical client support or help desk experience, preferably in B2B SaaS or financial services.
Strong client service skills with the ability to adapt and learn our client service standards and best practices.
Familiarity with various software support platforms and tools; experience with Salesforce Service Cloud and/or Atlassian is a plus.
Proficient knowledge of Google Suite.
[Bonus, not required] Understanding of budgets and financials related to loans; knowledge of construction lending is a plus.

Built’s salary range for this position is $45,000-$60,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Perks:

The rare opportunity to radically disrupt an industry
Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
Robust compensation package including base salary and equity
Flexible working hours, paid family leave, ERGs & Mentorship opportunities
Learning grant program to support ongoing professional development

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

Greenhouse Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

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