Service & Production Technician

Healing Innovations
Healing Innovations

Nashville, TN, USA

Posted on Jul 24, 2026
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Service & Production TechnicianRole Overview

We are seeking a Service & Production Technician to join our Nashville-based operations team. In this hybrid role, you will split your time between our HQ production floor and the field — supporting device assembly and production operations when you're in Nashville, and performing on-site installations, commissioning, and preventive maintenance at clinical facilities nationwide. During your training period you will be primarily HQ-based, learning the Rise&Walk device inside and out before taking it into the field. At full ramp, you'll be traveling 4–6 trips per month while remaining a productive contributor on the production floor in between. This role is built for someone who is equally comfortable with a torque wrench at a build station and a customer in a rehab hospital.

Key Responsibilities
  • Perform on-site installation and commissioning of robotic rehabilitation units.
  • Deliver preventive and corrective maintenance; troubleshoot mechanical and electrical issues.
  • Document service activity accurately and manage parts and inventory for your assigned region.
  • Serve as a professional, on-site representative of Healing Innovations in clinical environments.
  • Support production floor operations at HQ: device assembly, sub-assembly build, bench testing, and quality checks.
  • Contribute to continuous improvement of assembly processes and documentation as the production team scales.
Candidate Profile
  • Strong troubleshooter: diagnoses and resolves both mechanical and electrical problems in the field.
  • Customer-facing professional: calm, clear, and credible in active clinical settings.
  • Self-directed and reliable: Prompt, consistent, and owns outcomes with little oversight.
  • Hands-on: comfortable with tools, assemblies, and complex electromechanical equipment.
  • Mission-minded: motivated by restoring mobility for patients.
  • Production-capable: comfortable on an assembly floor — can build, test, and troubleshoot at a bench station, not just in the field.
  • Organized, Detail-Oriented: Completes required documentation and helps maintain inventory.
Basic Qualifications
  • Biomedical equipment technician (BMET) or field-service background on medical devices or complex electromechanical equipment.
  • Strong mechanical and electrical troubleshooting skills.
  • Willingness to travel heavily (approximately 50%+) with a valid driver’s license.
  • Authorization to work in the USA (we do not sponsor H1B).
  • Fluent in English.
Preferred Qualifications
  • Medical-device field service experience; AAMI/BMET certification.
  • Experience servicing robotics or motion/actuated systems.
  • Familiarity with IEC 60601 or similar electrical safety standards.
About Healing Innovations

Healing Innovations is a Nashville-based medical-technology company building robotic neuro-rehabilitation systems that help people recover mobility after neurological injury. Our flagship Rise&Walk® InClinic, a first-of-its-kind 3-in-1 robotic rehabilitation station, is used daily by some of the nation’s largest rehabilitation hospital systems. A home-use device, Rise&Walk InHome, is NIH-funded and moving toward first-in-home trials. We’re growing quickly and expanding our team to bring this technology to more patients nationwide.

Compensation & Benefits
  • Competitive salary commensurate with experience (discussed during the interview process)
  • Stock options
  • Health insurance, PTO, and paid holidays
  • 401(k) with company match
Why Join Healing Innovations

This position offers a significant opportunity to contribute directly to the growth of an innovative, rapidly expanding healthcare technology company. The ideal candidate will thrive in a challenging yet rewarding environment, where professional achievements are recognized and career growth is actively supported.

Healing Innovations is an Equal Opportunity Employer.

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