Application Support Engineer

Lirio

Lirio

Software Engineering, Customer Service
Remote
Posted on Tuesday, July 9, 2024

Lirio is a technology/software company that provides expertise in a variety of behavioral science domains (e.g., behavioral economics, social psychology, public health), data science, and machine learning to drive consumer engagement, close gaps in preventive and chronic care, and promote health and well-being across an individual’s lifespan. Lirio’s behavior change AI platform unites behavioral science with advanced artificial intelligence (AI) to deliver Precision Nudging health interventions. Precision Nudging is the application of behavioral science to health interventions personalized by AI to each individual that overcome barriers to action at the right time and place for scalable, behavior change.

This role is remote within the US, with the opportunity to be hybrid if located in TN. Applicants must reside in the US full-time.

Essential Duties & Responsibilities

  • Use REST services and tools such as Postman API to set up and manage critical client environments for our services.
  • Monitor/assess production applications and message distributions using tools and services such as DataDog, Email Data Source, Everest, GlockApps, SendGrid, Mailgun, Twilio, Salesforce, etc. Support analysis and process improvements associated with findings.
  • Participate in a cross-functional and limited polyglot manner; possibilities include learning and helping with the UI or backend services, helping the data science team, helping with cloud and infrastructure engineering, contributing to designs and architecture.
  • Support technology and processes; this may include coding, data ETL, software configuration, manipulating message templates/HTML, etc.
  • Set up, manage, and maintain multiple communications channel configurations using Mailgun, Twilio, Salesforce, etc.
  • Orchestrate User Acceptance Testing (UAT) for new clients and platform capabilities.
  • Participate in peer reviews of code, designs, and tests with support team members.
  • Submit pull requests to help fix minor bugs.
  • Work in a highly collaborative, multi-tasking, continually learning and agile DevOps environment.
  • Produce high-quality work and demonstrate a high work ethic.
  • Act in self-directed and attentive manner related to client operations.
  • Be able to work in an Agile environment (e.g., Scrum, SAFe).
  • Write and verify documentation related to infrastructure, products, and tools. Documentation includes API docs, wiki pages, development docs, release notes, processes, use of technology, roles and responsibilities, etc.
  • Communicate effectively and clearly; fail fast and learn from mistakes.
  • Help identify risks and propose solutions.

Qualifications

  • Bachelor's Degree in a related field
  • 2-5 years experience in an agile DevOps environment
  • Intermediate to advanced use of the following: Java, Python, C#, C++, PHP, TypeScript and/or JavaScript.
  • Hands-on experience with databases such as PostgreSQL or Snowflake with SQL skills.
  • Hands-on experience delivering software within an Agile development framework.
  • Understanding of Amazon Web Services, Microsoft Azure, and other cloud services.
  • Familiarity with Jira Service Desk or other incident management systems.

Benefits

  • Medical (HSA available)
  • Dental
  • Vision
  • Short-term & long-term disability (company-paid)
  • Life & AD&D (company-paid)
  • 401K with company match
  • 10 paid holidays + holiday week company closure
  • Flexible time off policy
  • Work from home
  • Job salary range: