Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.

In this role, you will…

Create and manage user accounts, groups, and permissions across Atlassian products.
Design and implement custom workflows, schemes, fields, and screens to align with business needs.
Configure and manage integrations between Atlassian tools and other systems.
Install, upgrade, and maintain Atlassian applications and plugins.
Troubleshoot user issues related to Atlassian products.
Provide technical assistance and answer user queries regarding features and functionalities.
Investigate and resolve system performance issues.
Develop and deliver training sessions on Atlassian tools for new users and existing teams.
Create user documentation and guides to support knowledge sharing.
Work with stakeholders across departments to understand their needs and implement customized solutions within Atlassian tools.
Gather requirements for new features and functionalities, proposing improvements and enhancements.
Monitor system performance, identify potential bottlenecks, and optimize Atlassian applications.
Analyze usage data to identify areas for improvement and suggest process adjustments.

We are looking for a candidate with…

10+ years' experience with Atlassian
Technical Expertise: In-depth knowledge of Atlassian products (Jira, Confluence, Bitbucket, etc.), including administration features, workflows, custom fields, and integrations.
Problem-solving: Ability to diagnose and resolve complex technical issues related to Atlassian tools.
Communication: Excellent communication skills to effectively interact with users, stakeholders, and technical teams.
Collaboration: Ability to work collaboratively with cross-functional teams to gather requirements and implement solutions.
Analytical Skills: Capacity to analyze data and identify areas for optimization within the Atlassian platform.

Why MedPro?

MedPro Group’s mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion – built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset – makes MedPro a preferred employer that many call their career home.

General: MedPro Group is an Equal Opportunity Employer. The annual gross base salary range is $99,500 to $140,000. This range anticipates the low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills and competencies. Salary is one component of MedPro’s total compensation and benefits package, which includes medical, vision and dental insurance options, life and accident insurance, 401(k), and short-term and long-term disability insurance. For a more detailed overview, visit our careers website at www.medpro.com/careers. #LI-Remote #LI-EH1

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