Instructional Designer & System Documentation Specialist

Med+Proctor

Med+Proctor

Design

United States

USD 60k-90k / year

Posted on May 20, 2026
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Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.

This role operates within our Organizational Change Management (OCM) team to assist in the implementation of change management methods, tools and frameworks related to Operations/IT initiatives. This role includes the development of system documentation to drive faster adoption and greater proficiency in system changes or processes. This role supports and guides end-users through the change process to support all levels of impacted employees.

The OCM Instructional Designer and System Documentation Specialist will have primary responsibilities in two areas:

Learning Solutions Support –

  • Responsible for design and delivery of system documentation content in a variety of formats including instructor led (virtual and in person), train the trainer, e-learning and/or workshops.
  • Responsible for design and development of online system documentation training and supports using media elements, such as Camtasia, WellSaid, or Articulate Rise & Storyline.
  • Create instructional guides, checklists, visual aids, instructional videos, and on-demand learning experiences for task specific, system-specific performance.
  • Coordinate with leaders to create a backlog of system documentation to be developed and approved, and to report on the development progress and any potential issues, roadblocks, dependencies or risks identified.
  • Maintain an inventory of SOPs and support materials, ensuring that such materials are housed in a manner that meets the organization's knowledge management and system documentation storage objectives.
  • Manage relationship with Learning & Development team to ensure documentation consistency and alignment with corporate standards where appropriate.
  • Work closely with LMS administrator to ensure effective delivery/availability of content contemplating end user needs and platform constraints.

OCM Support –

  • Support the development of effective communication strategies and approaches, including the ability to prepare content and write messages to stakeholders, including technical and business staff.
  • Manage assigned communications preparation, approval and delivery, which will vary based on content of message and affected stakeholders.
  • Manage user feedback from communications previously sent to stakeholders. Includes gathering and sorting feedback, answering questions and clarifying information regarding a specific subject area, and enlisting the support of Program Owners and Subject Matter Experts on various topics involving technical or business topics.
  • Lead and/or assist in the organization and planning of events, trainings, product demonstrations or meetings regarding a key topic or focus area. This includes the event management activities such as reserving rooms, scheduling sessions, and/or providing infrastructure to support the event (e.g., presentation material, registration, etc.)
  • Execute all responsibilities with consistently effective communication skills (oral and written), including approval and delivery which will vary based on message and affected stakeholders.
  • Facilitate other OCM initiatives as needed.

We are looking for candidates with…

  • 3-5 years Instructional Designer and system documentation experience.
  • Current knowledge of effective learning and development methods.
  • Familiarity with e-learning platforms and practices.
  • Training delivery experience preferred.
  • Ability and willingness to travel to company locations on a periodic basis as business needs require.
  • Bachelor’s degree or equivalent experience, ideally in Instructional Design or Education.
  • Demonstrated experience in communications content creation, editing, and delivery across multiple platforms.
  • Superior written and verbal communication skills with proven ability to adapt to diverse audiences.
  • Accomplished facilitator/communicator with an ability to quickly build rapport.
  • Superior organizational skills to ensure timely execution of the identified priorities.
  • Must be a team player and able to work collaboratively with and through others.
  • Flexible and adaptable; able to work in ambiguous situations with a balanced approach.
  • Prosci or similar change management certification preferred.
  • SharePoint/M365 document management experience preferred.

Why MedPro?

MedPro Group’s mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion – built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset – makes MedPro a preferred employer that many call their career home.

General: MedPro Group is an Equal Opportunity Employer. The annual gross base salary range is $60,000 to $90,000 This range anticipates the low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills and competencies. Salary is one component of MedPro’s total compensation and benefits package, which includes medical, vision and dental insurance options, life and accident insurance, 401(k), and short-term and long-term disability insurance. For a more detailed overview, visit our careers website at www.medpro.com/careers. #LI-Remote #LI-EH1

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