Senior Business Operations Manager

Napster
Napster

Operations

United States

Posted on Jun 30, 2026
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About the Role

We are seeking a highly organized, strategic, and execution-focused Senior Business Operations Manager to own and scale the operational backbone of the company. This role is responsible for building the systems, processes, governance, reporting, and cross-functional coordination required to support growth across Product, Engineering, Sales, Partnerships, Finance, Legal, and Operations.

The ideal candidate thrives in fast-paced environments, has experience in bringing structure to complexity, and excels at aligning teams around shared objectives. This role will work closely with and serve as a trusted partner to the EVP, Strategic Execution, ensuring the organization operates efficiently, scales effectively, and maintains visibility into key business priorities and performance.

Key Responsibilities

Business Operations & Governance

  • Establish and continuously improve company-wide operational processes and governance frameworks.
  • Drive cross-functional initiatives and ensure alignment across departments.
  • Develop operating procedures, approval workflows, and decision-making frameworks for strategic iniatives and investment when it comes to product, engineering and other SaaS investment.
  • Track operational risks, dependencies, and strategic initiatives.
  • Support leadership in planning, execution, and organizational effectiveness.
  • Ensure operational readiness for new initiatives, market launches, and strategic programs.

Business Systems, Knowledge Management & Operational Infrastructure

  • Own and manage business-critical systems, including CMS platforms, knowledge management systems, contract and document management tools, and workflow management solutions.
  • Partner closely with Sales, Partnerships, Product, Engineering, Finance, and Legal to ensure systems support business growth and operational excellence.
  • Establish and maintain a centralized knowledge management strategy that enables teams to access critical information, documentation, playbooks, and best practices.
  • Work closely with Sales Enablement and Partnership Enablement teams to ensure content is current, searchable, governed, and aligned with business priorities.
  • Define governance, ownership, lifecycle management, and quality standards for operational content and documentation.
  • Manage system vendors, licensing, integrations, user access, and platform governance.
  • Identify opportunities to automate workflows and improve organizational productivity.
  • Develop reporting and dashboards that provide visibility into system adoption and operational effectiveness.

Procurement & Vendor Operations

  • Work closely with procurement to ensure clear sharing of information and process development.
  • Work with procurement to be a partner in coordinating vendor onboarding, due diligence, and contract administration.
  • Manage vendor performance reviews, renewals, and governance.
  • Build scalable procurement policies, controls, and approval processes.
  • Partner with Product, Engineering, Finance, Legal, Sales, and Partnerships to support procurement decisions and operational requirements.

Legal & Finance Operations Coordination

  • Coordinate and support operational workflows involving contracts, procurement, invoicing, compliance, vendor management and IP management.
  • Support contract lifecycle management and approval processes.
  • Work with Finance to develop and manage invoice tracking, purchase order workflows, and vendor payment coordination.
  • Partner with Finance and Legal teams to ensure operational processes are efficient, compliant, and scalable.
  • Support audit preparation, compliance activities, and documentation management.

Strategic Programs

  • Support compliance, documentation, and stakeholder management requirements.
  • Ensure cross-functional readiness and execution against commitments.
  • Maintain visibility into timelines, risks, dependencies, and deliverables.

Sales, Partnership & Business Operations Support

  • Partner with Sales and Partnerships teams to support the operational execution of strategic initiatives and go-to-market activities.
  • Coordinate across Legal, Finance, Product, Engineering, and Operations to remove blockers and accelerate execution.
  • Support partner onboarding, contracting, procurement, invoicing, and operational readiness processes.
  • Ensure internal systems, workflows, and governance support both direct sales and partnership-led growth.
  • Establish clear ownership, accountability, and communication across teams in Sales, Partnerships and Product & Engineering.
  • Monitor operational bottlenecks and implement improvements that increase organizational effectiveness.

Business Performance, OKRs & Reporting

  • Partner with leadership to establish, track, and manage company-wide and functional OKRs.
  • Drive quarterly and annual planning processes and reporting cadences.
  • Develop and maintain executive dashboards, KPI frameworks, and operational reporting.
  • Ensure departments have clear goals, measurable outcomes, and consistent reporting mechanisms.
  • Track progress against strategic initiatives and operational priorities.
  • Support executive reviews, leadership reporting, and board-level operational updates.
  • Work with functional leaders to define, maintain, and improve key business and operational metrics.
  • Identify performance trends, risks, and opportunities and provide actionable recommendations.
  • Ensure transparency, accountability, and data quality across organizational reporting.
  • Maintain a Business Operations dashboard to ensure transparency and to ensure deliverables are being not only tracked, but managed.

Qualifications

Required

  • 7+ years of experience in Business Operations, Strategy & Operations, Program Management, Consulting, or similar operational leadership roles.
  • Experience working across multiple business functions and executive stakeholders.
  • Strong project and program management skills to support launches and company initiatives
  • Experience managing business systems, procurement processes, vendors, and operational workflows.
  • Exceptional organizational, analytical, and stakeholder management capabilities.
  • Strong written and verbal communication skills.
  • Ability to operate effectively in a fast-paced, high-growth environment.

Preferred

  • Experience in SaaS, AI, enterprise software, or technology companies.
  • Experience supporting global operations and market expansion.
  • Experience running numerous projects simultaneously as a Project Manager
  • Experience implementing operational systems and knowledge management platforms.
  • Background in consulting, operational excellence, or business transformation.

Success in This Role

  • Operational processes are scalable, documented, and consistently followed.
  • Business systems and knowledge platforms are optimized and widely adopted.
  • Procurement, invoicing, and contract workflows operate efficiently and transparently.
  • Sales and Partnerships are effectively supported by scalable operational processes.
  • Company KPIs, and reporting frameworks provide visibility and accountability across the organization.
  • Leadership has clear insight into priorities, risks, dependencies, organizational performance and product and engineering requirements.
  • Cross-functional initiatives are delivered effectively and contribute to company growth and operational excellent.
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