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Thyme Care is a value-based oncology management platform that provides personalized, clinically coordinated care to individuals with cancer. Thyme Care pairs human guidance with software and analytics to engage members with a cancer diagnosis , quickly connect them to the right care, and provide ongoing support through targeted, evidence-based interventions. The company’s unique approach establishes deep provider relationships and integrates with a health plan’s existing infrastructure, coordinating value-driven care that leads to better outcomes, lower costs and an improved member experience. Backed with venture funding from Andreessen Horowitz (a16z), Alley Corp, Frist Cressey Ventures, Casdin Capital and Bessemer, Thyme Care partners with health insurance plans and providers to extend the reach of high-quality cancer care through flexible value-based payment arrangements, including risk-based programs.

YOUR ROLE

As a Bilingual Spanish/English Enrollment Specialist you will be on the frontlines serving members diagnosed with cancer as an advocate who informs them about Thyme Care and how we can support them in their care journey. Enrollment is the first member-facing step in this journey, offering you the first opportunity to demonstrate our program’s value to potential members. This role reports into our Director of Member Experience, and in it you will spend a significant portion of your time completing inbound and outbound phone conversations and interactions with members to enroll them in the Thyme Care program. In addition, you will listen to needs, surface goals and priorities, and assist our care team by helping them understand needs of the members we enroll and serve. You will help us improve Thyme Care’s service offerings by communicating the feedback from members and providers back to our leadership team. This role can be remote or hybrid based in our Nashville office.

Within your first three months, you will:

• Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them
• Be able to explain the benefits of Thyme Care’s program and services in such a way that both members and caregivers understand how we can help them and enroll them in our program
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals
• Provide inbound telephonic support for our members and be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination, as needed

WHAT LEADS TO SUCCESS

• A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.

• Expertise and passion. Deep experience in and passion for service-oriented roles in relevant fields that require persuasive communication skills.

• Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.

• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.

• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
• A desire to navigate new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
• Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.03/hour.

We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.

The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.