Thyme Care is the leading value-based cancer care partner, collaborating with payers and providers to transform the experience and outcomes for individuals living with cancer. The company partners with health plans, employers, and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. Thyme Care's approach combines a technology-enabled Care Team and seamless integration with providers, creating a hybrid collaborative care delivery model that guides and supports the entire patient journey. Thyme Care empowers over 300 oncologists nationwide through purpose-built tech, advanced data analytics, and virtual patient engagement, driving better care and outcomes in value-based arrangements. Thyme Care is a founding member of CancerX, and is backed by leading investors. To learn more about how Thyme Care enables the shift to value-based care in oncology, visit www.thymecare.com.

YOUR ROLE

Our Care Partner team identifies and addresses barriers to care and the social determinants of health using phone, text, video, and email. As a Sr. Manager, Care Team your job is to lead the day-to-day functions of our Care Partner and Administrative Assistant teams, including operational management, escalation support, performance management, and strategic growth. You will report to our Director, Care Delivery and work cross-functionally with our Product, Operations, Quality, and Training teams.

Throughout your workday, you will:

Provide operational oversight of Care Partner and Administrative Assistant work
Support escalated member issues for non-clinical needs
Lead performance development and educational sessions for our Care Team Leads
Monitor, execute, and enhance performance monitoring efforts
Assist the team in supporting members to overcome barriers to care. (e.g., health literacy, unstable housing)

After your first three months, you will:

Have completed virtual onboarding and training and be up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’ll spend your day supporting our Care Partner and Administrative Assistant Team Leads.
Have built strong, trusting relationships with your team, where listening and empathy are the foundation for every interaction.
Be able to independently lead, coach, and grow your team.
Cultivate a culture of growth mindset, continuous learning and improvement, and service delivery excellence.
Execute Care Team policies and procedures, escalation pathways, best practices, and highest standards, including team efficiency metrics and quality outcomes oversight.
Lead professional development sessions, teaching others to apply feedback and best practices to meet productivity and quality goals.
In collaboration with your Leader and Clinical leadership, build a Community Health Worker-based training and development program for the Care Team.

WHAT LEADS TO SUCCESS

Your resume and prior roles reflect:

At least 5 years in a Care Delivery leadership role leading other leaders. Your experience should include overseeing member-facing or patient-facing navigation or care coordination teams with a demonstrated ability to drive outcomes in a metrics-driven, feedback-oriented environment.
Experience delivering services to patients with complex clinical and social needs
Community Health Worker, Social Work, or extensive experience working with underserved, high-need populations, preferred
Medicare, Medicare Advantage, and Medicaid experience, a plus.
A member-first approach.
You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
Healthcare experience preferred.
Move with purpose. You’re biased to action. You know how to identify and prioritize your team’s needs and do what it takes to ensure that urgent and important needs are acted on immediately.
Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
You approach your leadership from a place of curiosity and collaboration. You begin by listening to others to build rapport and develop great working relationships with members and colleagues.Comfort with ambiguity.
You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
Operator mindset. You can break things down into actionable steps and execute plans with ease. You’re comfortable surfacing blockers to plans and pivoting based on real-time feedback as needed.
A quiet working space. It’s important that you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment and be able to test your internet speed before starting to ensure our applications function as expected.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City, is $125,000-$150,000. The salary range could be lower or higher than this if the role is hired in another location or at another level. We also believe that your personal needs and preferences should be considered, so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

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