Care Manager

Utilize Health
Utilize Health

Customer Service

Tennessee, USA

Posted on Oct 14, 2026
Apply now
Care ManagerHours: SalariedReports to: Clinical OperationsABOUT USUtilize Health is an early-stage care management company specializing in populations with complex needs. Our current focus is helping those with neurological diagnoses such as traumatic brain injury, spinal cord injury and stroke.JOB OVERVIEWThe Care Manager is responsible for the coordination of care focused on patient transition through the Utilize Health patient journey. Conducts care coordination visits in the community and in the member home setting. Assists members with navigating the healthcare system, facilitates communication and access with providers and community resources, provides patient and family education that supports self-management and reduces complications & sequelae, and implements interventions that address social determinants of health. Acts as a patient advocate supporting customer satisfaction and overall health outcomes.JOB RESPONSIBILITIES- Member of the Utilize Health multidisciplinary care coordination team, serving as an advocate from enrollment through graduation.- Primary representative to members under guidance of the Neuro Nurse.- Manage a member caseload via in-person, phone, and electronic communication.- Conduct initial in-person visits, complete screenings, identify needs, and support self-management.- Develop individualized care plans with measurable goals; implement interventions; ensure timely documentation.- Document all interactions in the EMR, including care plan activities, screenings, visit notes, histories, and communications.- Monitor physical/behavioral health needs; provide interventions and education; revise care plans as needed with the Nurse.- Help members access and navigate community resources; schedule and attend appointments as needed.- Facilitate closing gaps in care; coordinate diagnostic testing; reduce hospital/ER admissions; improve outcomes.- Demonstrate knowledge of community and care resources.OTHER RESPONSIBILITIES- Attend in-services, continuing education, and meet annual health requirements.- Comply with OSHA/safety policies; report unsafe practices/accidents.- Comply with HIPAA privacy and security requirements.- Perform other duties as assigned.MINIMUM QUALIFICATIONS- Bachelor’s degree in a health-related field (counseling, psychology, or social work) required.- Ability to travel within middle Tennessee.EXPERIENCE PREFERRED (not required)- 1–2 years in a community-based setting; case management or home health; experience with neurological or complex conditions; CSPS.JOB KNOWLEDGE, SKILLS AND ABILITIES- Passion for working with the neuro population; demonstrated care coordination; EMR proficiency; excellent communication; Microsoft Office proficiency.BENEFITS- Medical, Dental, Vision; HSA; Basic Life and AD&D; Short- & Long-Term Disability; Supplemental Life; Cancer, Accident, Critical Illness; 401k; PTO; Calm app; Gym discounts.APPLYSend your resume and cover letter with subject “Care Manager Application” using the link below.
Apply now
See more open positions at Utilize Health