Director of Customer Success & AI Enablement

zignyl

zignyl

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Remote

USD 90k-100k / year

Posted 6+ months ago

About Zigy

Zigy helps frontline businesses unlock profitability and engagement using AI-powered tools that turn fragmented data into clear, actionable insights. We serve QSR, hospitality, retail, and more—transforming day-to-day execution with intelligence.

The Role

We’re hiring a strategic, tech-savvy leader to own Customer Success and AI Enablement.

You’ll drive onboarding, support, and user adoption while building scalable, AI-enhanced systems that deliver measurable impact. This isn’t about maintaining accounts—it’s about redefining the customer experience.

What You’ll Do

Lead onboarding, training, and support with AI-driven systems

Implement tools like chatbots, predictive analytics, and automation

Translate customer feedback into product improvements and UAT cycles

Act as the internal voice of the customer to guide strategy and roadmap

What We’re Looking For

3+ years in Customer Success or CX leadership (SaaS, AI, or tech-focused)

Deep understanding of AI tools, automation, and data-driven decision-making

Experience managing teams and collaborating with product/development

Bonus: Experience in QSR, hospitality, or frontline industries

Traits That Thrive Here

Start-up experience. Autonomous, entrepreneurial, CURIOUS, strategic, customer-obsessed, detail-oriented, and passionate about transforming frontline work with AI.

Why Zigy

Be part of a fast-growing AI company where your work directly shapes the future of frontline business success. This is a high-impact, high-ownership role for someone ready to lead at the edge of innovation.

Email Inquiry and/or Resume: MaryPillow@zignyl.com

zignyl is an equal opportunity employer.

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