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Director of Customer Success & AI Enablement
zignyl
Remote
USD 90k-100k / year
Posted on Jul 10, 2025
About Zigy
Zigy helps frontline businesses unlock profitability and engagement using AI-powered tools that turn fragmented data into clear, actionable insights. We serve QSR, hospitality, retail, and more—transforming day-to-day execution with intelligence.
The Role
We’re hiring a strategic, tech-savvy leader to own Customer Success and AI Enablement.
You’ll drive onboarding, support, and user adoption while building scalable, AI-enhanced systems that deliver measurable impact. This isn’t about maintaining accounts—it’s about redefining the customer experience.
What You’ll Do
Lead onboarding, training, and support with AI-driven systems
Implement tools like chatbots, predictive analytics, and automation
Translate customer feedback into product improvements and UAT cycles
Act as the internal voice of the customer to guide strategy and roadmap
What We’re Looking For
3+ years in Customer Success or CX leadership (SaaS, AI, or tech-focused)
Deep understanding of AI tools, automation, and data-driven decision-making
Experience managing teams and collaborating with product/development
Bonus: Experience in QSR, hospitality, or frontline industries
Traits That Thrive Here
Start-up experience. Autonomous, entrepreneurial, CURIOUS, strategic, customer-obsessed, detail-oriented, and passionate about transforming frontline work with AI.
Why Zigy
Be part of a fast-growing AI company where your work directly shapes the future of frontline business success. This is a high-impact, high-ownership role for someone ready to lead at the edge of innovation.
Email Inquiry and/or Resume: MaryPillow@zignyl.com
zignyl is an equal opportunity employer.
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