Anesi has developed a unique heating solution for residential and commercial applications that solves many problems that traditional heat pumps experience. They are ideal in cold climates and combine some of the best aspects of HVAC, hydronics, and domestic water heating systems. The heat pump market is expanding rapidly. Providing best in class customer support is a core function of the Anesi brand that will ensure we continue to emerge as a leader in this unique heat pump category. You will play a key role in your customer’s success.
The HVAC technical support specialist is responsible for customer support on the installation, startup, and service of the Anesi Gas Absorption Heat Pump system. You will ensure customers like installers, service technicians, dealers, and manufacturer reps are able to access support for successful Heat Pump installation projects. You are the first level of support for customers to ensure their successful project outcome!
You will be a first point of contact for customer inquiries.
You support customers virtually and, in the field, to ensure projects are successful.
You will be a resource for technical literature covering aspects of installation and operation of the equipment.
You provide phone and video support during startup
You will provide basic system training for customers on various aspects of installation and startup
Proven experience with HVAC system installation, service, and troubleshooting
Clear understanding of wiring diagrams, schematics, and sequence of operation
Ability to read and comprehend technical specifications, construction drawings, piping, and ducting schematics
Basic understanding of hydronic systems including boilers, heating system piping, and controls.
Demonstrated understanding of refrigeration principles including pressure/temperature relationships, refrigerant handling, and service tools
HVAC license or certification – Required
Trade school diploma in HVAC/Plumbing/Mechanical systems – Preferred
Minimum 5 years of experience in the HVAC/Mechanical field – Required
NATE Certification – Preferred
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