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Training Specialist

HeroWear

HeroWear

This job is no longer accepting applications

See open jobs at HeroWear.See open jobs similar to "Training Specialist" Launch Tennessee.
United States
Posted 6+ months ago
Training & Support Specialist Responsibilities

Reporting to the Director of Client Services. This role is an entry-level position with a career track to advance within our Client Services/Training & Support group.

  • Function as the driver of HeroWear’s implementation support services and develop a deep understanding of the needs of our customers
  • Provide virtual and in-person implementation support services to clients such as training, fit checks, workplace observations, adjustments, coaching, and troubleshooting
  • Visually analyze human movement, evaluate exosuit fit and performance, make targeted adjustments, provide training, and coach clients
  • Assist clients with testing, field studies, and targeted implementations of HeroWear exosuits
  • Take notes and document customer interactions, responses to and reception of HeroWear products and services, feedback, suggestions, complaints, and testimonials
  • Analyze data, produce reports, and summarize results
  • Communicate well with clients and across HeroWear departments to continuously improve the quality of current and future products and services provided to customers

Required Skills

  • Bilingual in Spanish
  • Experience in executing multi-phase projects with multiple stakeholders and participants
  • Organizational Skills - handling sets of data, collecting assets (such as photos and videos), etc.
  • Must be willing to travel up to 50% (Example: up to 2 weeks every month)
  • Excellent written and verbal communication skills (native or professional proficiency in English), including experience and comfort speaking in front of groups of people.
  • Proficient use of a computer and mobile device and knowledge of or ability to learn various applications and systems (e.g., Google Apps, Slack, HubSpot, etc.)

Preferred Skills

  • Previous experience in physical therapy, industrial ergonomics, orthotics, or workplace safety programs
  • Proficiency in hands-on work with mechanical devices

This job is no longer accepting applications

See open jobs at HeroWear.See open jobs similar to "Training Specialist" Launch Tennessee.
See more open positions at HeroWear
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